Return policy

If you are not entirely satisfied by the item ordered, the accessories can be exchanged or refunded within 30 days of reception. The merchandise must not be worn, altered or damaged, otherwise the products may be rejected and sent back to the customer.

Because our vests are made to order, we ask you to send us your measurements and we will make the vest for you. If any adjustments need to be made, please let us know and we will be happy to assist you.

Merchandise must be returned in its original condition and accompanied by its original tags. Please note that the shipping fees are not refundable.

Exchange at our Montreal Atelier 

You can exchange the products purchased online within the next 30 days directly at our Montreal atelier situated at 9250 Parc suite 202, Montreal, Qc, H4N 1Z2. This item must be in the same condition it was sent to you which is brand new.

Choose from our vast selection of items offered in house and take advantage of our personalized service for your custom orders.

If any alteration need to be done to your vest and coats, please inform us and we will assist you with making sure the vest fits. 

Exchange by mail

Before returning your item, please contact our customer service by email at connect@elamafur.com . 

For any exchange, no extra fee will be charged for the shipping of the replacement item within Canada.